Refund policy
Pre-orders. Single items are sold as pre-orders. You are not charged when you place the order; your payment method is saved and charged shortly before the item ships, on the date shown on the product page and in your order confirmation, and we email you before the charge. You can cancel a pre-ordered item at any time before it ships: before the charge date nothing has been taken, and after the charge we refund you in full. Email with your order number. If an expected ship date changes, we will email you, and you can still cancel any time before your copy ships.
Bundles. A bundle is the four issues of a series bought together at one price. You are not charged when you order; your payment method is saved and charged shortly before the bundle is dispatched, on the date shown on the product page and in your order confirmation, and we email you before the charge. A bundle is delivered in one shipment, by 15 March 2027 for ONE ZERO ONE issues 1 to 4. You can cancel a bundle at any time before it is dispatched: before the charge date nothing has been taken, and after the charge we refund you in full. If we do not publish an issue, we refund its share of the bundle price, being the bundle price divided by four, automatically.
Returns. Unless otherwise noted on the product page, a printed item may be returned within 30 days of delivery, in the condition you received it and in its original packaging. Email support@stonekite.com before sending anything back so we can give you return instructions. You pay return shipping unless the item arrived damaged or was not what you ordered; original shipping is not refunded on a return.
Damaged or incorrect items. Email within 30 days of delivery with your order number and a photo. We will replace the item or refund it in full, including shipping.
Digital editions. Digital editions are delivered to your Stone Kite account and are not refundable once accessed, except as required by law.
Refunds. Approved refunds go to your original payment method within 10 business days of approval, and we will confirm by email. If you cancel a pre-ordered item or a bundle before its charge date, no payment will have been taken and there is nothing to refund. If you cancel after the charge and before dispatch, we refund you in full.
If you are a consumer in the European Union or the United Kingdom, you also have a 14-day right of withdrawal, running from delivery of the last item in your order. See Annex A of our Shipping, Returns and Terms of Sale at . Nothing here limits any rights you have under the consumer law where you live.