Shipping policy
Where we ship. We ship to the United States, Canada, the United Kingdom, the European Union and most other countries. The countries we serve are listed in the country selector at checkout.
Rates. Shipping rates depend on your destination and the weight of the parcel, and are shown at checkout before you pay. Shipping is charged per shipment: an order that holds single issues and a bundle is two shipments, and checkout shows a rate for each.
Pre-orders. The expected dispatch date is shown on the product page and in your order confirmation. You are not charged for a pre-ordered item until shortly before it ships, and you can cancel it at any time before it ships - see our Refund policy. A bundle is also a pre-order: your payment method is charged shortly before the bundle is dispatched, and the four issues are delivered together in one shipment, by 15 March 2027 for ONE ZERO ONE issues 1 to 4.
Duties and taxes. Our products are printed and dispatched from Canada. Applicable sales tax is calculated and shown at checkout for the United States. For the United Kingdom, our UK VAT registration is in progress; until it is complete no VAT is added at checkout, printed comics and books are zero-rated for UK VAT, and art prints are not sold to the United Kingdom until it is complete. For orders delivered in the European Union, the price you pay us does not include EU import VAT or customs duty: import VAT at your country's rate, a European Union customs duty of EUR 3 per type of goods (customs tariff line) on consignments valued up to EUR 150, and any clearance, brokerage or handling fee are payable by you on delivery and are collected by the carrier, not by us. For orders delivered elsewhere, import VAT, customs duty and any carrier clearance fee are payable by you on delivery and are collected by the carrier, not by us. We tell you this before you order so you can take it into account.
If you refuse a package at customs and it is not returned to us, we cannot refund it; if it is returned to us, we will refund the product price but not the original shipping. If you are a consumer in the European Union or the United Kingdom, Annex A of our Shipping, Returns and Terms of Sale takes precedence over this paragraph where they conflict.
Delivery. You will receive a shipping confirmation with tracking for each shipment. Comics ship in a rigid protective mailer; art prints ship rolled in a tube. If a tracked shipment is lost in transit, contact and we will replace or refund it.
Digital editions. Digital editions are not shipped; they are delivered to your Stone Kite account.
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